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Return Policy

Cedar Avenue Official Store | cedaravenue.store | service@cedaravenue.store

We are committed to providing a transparent and fair return process for all evening dresses, gowns, and fashion pieces.

Policy Overview

At Cedar Avenue, every dress is carefully inspected before shipment. Due to the delicate craftsmanship of chiffon, satin, and beaded gowns, our return policy is designed to protect product quality while ensuring customer satisfaction.

All returned items must be unused, unwashed, unaltered, and in original packaging. Returns that do not meet these conditions may be rejected.


Eligible Return Conditions

Accepted

✔ Damaged product received
✔ Wrong item shipped
✔ Major manufacturing defect
✔ Incorrect item specification from production

Not Accepted

✖ Custom-made dresses
✖ Final sale / clearance items
✖ Worn or washed items
✖ Items without original packaging

Size Information Disclaimer

Please note: All measurements are manually taken. A 1–3 cm variation is considered normal due to different measurement methods and production batches.


Return Procedure

Step 1: Contact us at service@cedaravenue.store within 7 days of delivery.

Step 2: Provide order number + clear photos of the issue.

Step 3: Our support team reviews within 24–48 hours.

Step 4: If approved, return instructions will be provided.

Step 5: Refund or exchange will be processed after inspection.

Refund Timeline

Refunds are typically processed within 5–10 business days after the returned item is received and inspected. Processing time may vary depending on payment provider.

Exchange Policy

We offer size exchanges subject to availability. If the requested size is out of stock, customers may choose a refund or alternative product of equal value.

Non-Returnable Items

• Custom-made dresses
• Personalized items
• Discounted promotional items
• Items showing signs of wear
• Altered garments

• Items without tags
• Items damaged by misuse
• Late return requests beyond policy period
• Clearance stock items marked final sale

Quality Control System

Every Cedar Avenue dress undergoes a multi-step inspection process including fabric evaluation, stitching check, embellishment verification, and final visual inspection before shipment.


Customer Support

For any return-related inquiries, please contact our support team:

Email: service@cedaravenue.store
Website: cedaravenue.store

Cedar Avenue reserves the right to update or modify this policy at any time without prior notice.